How does DiscountMyMobile’s customer service work?

• All return requests must be submitted to and approved by our customer service department.
• The product must be returned clean, complete, and in the condition in which it was received.
• Screens and connection cables must not be stuck together, broken, or show signs of impact.
• Keep all accessories, protective covers, and packaging necessary for processing the return.

30-Day Right of Withdrawal

If the product does not meet your expectations or if you placed the wrong order, you may request a return within 30 days of receipt. The product must be returned clean, complete, and in its original condition to qualify for a refund.

Product warranty

During the warranty period, a defective item may be returned after approval by Customer Service. As a general guideline, smartphones and certain high-tech products come with a one-year warranty, while screens and replacement parts are covered for six months. Always check the warranty information listed on the product’s details page.

Delivery Issues

Report the issue within 7 days. If the package is damaged or if the product you received does not match your order (version, capacity, color, or size), refuse delivery if possible and contact our team immediately.

1. Log in to My Account, then open your order history.
2. Select the order in question by clicking on its reference number.
3. Select the product(s) and describe the reason in detail: product warranty, delivery issue, or cancellation.
4. Click “Generate a Return.” Once your request is approved, the return label will be available in your customer account. Your account manager will contact you after reviewing your request.